*When contacting Ident-A-Kid, please keep a few things in mind to expedite support.
-You will need AeroAdmin, downloadable from https://Identakid.com/Remote as the Ident-A-Kid Remote Access Service.
-Please ensure that you are logged in as an administrator on the computer running Ident-A-Kid's VM software.
Inadequate rights on a regular account could play a part in the issues you may be experiencing.
We are unable to support Windows operating systems that are no longer supported by Windows (Windows XP, Windows 7, etc.)
New Monthly Webinar Series
Starting in February, we will be hosting monthly webinars that provide a quick tutorial on setup and an overview of the newest updates to the Ident-A-Kid Visitor Management System!
Our first webinar of the year will cover how to quickly setup a 4.0 station, the features and functionality so that your school is ready to go.