IT Knowledge Base - Ident-A-Kid K12 Visitor Management System

Missed the last webinar? No problem!

*When contacting Ident-A-Kid, please keep a few things in mind to expedite support.

-You will need AeroAdmin, downloadable from as the Ident-A-Kid Remote Access Service.

Make sure that AeroAdmin is allowed at the firewall and that the ports detailed in this article are open. If you have any questions regarding our remote support please contact us by emailing or calling 1-800-890-1000 option 2.

-Please ensure that you are logged in as an administrator on the computer running Ident-A-Kid's VM software.

Inadequate rights on a regular account could play a part in the issues you may be experiencing.

-Windows Support

We are unable to support Windows operating systems that are no longer supported by Microsoft (Windows XP, etc.)

New Monthly Webinar Series

We are hosting monthly webinars that provide a quick tutorial on setup and an overview of the newest updates to the Ident-A-Kid Visitor Management System!

In this upcoming webinar, we will cover Adding and Configuring Devices.

Assistance When It's Best for You: Set-Up an Appointment for IT Support