*When contacting Ident-A-Kid, please keep a few things in mind to expedite support.
-You will need AeroAdmin, downloadable from https://Identakid.com/Remote as the Ident-A-Kid Remote Access Service.
-Please ensure that you are logged in as an administrator on the computer running Ident-A-Kid's VM software.
Inadequate rights on a regular account could play a part in the issues you may be experiencing.
Assistance When It's Best for You: Set-Up an Appointment for IT Support