1-800-890-1000 support@identakid.com

Training Videos

We've put together videos that can help you utilize different features of the CENTEGIX Visitor Management System.
View Videos Here

New Resource: Two-Factor Authentication

Learn how to setup and disable two-factor authentication for users here.

We're here to help!

You can contact our IT Support team via email: support@identakid.com or phone 1-800-890-1000

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*When contacting tech support, please keep a few things in mind to expedite support.

- Advanced Networking Requirements

Ident-A-Kid Advanced Networking Requirements

The Ident-A-Kid Check-in software accesses our servers for syncing check-in and settings data, running SOC Checks, and accessing a number of our other services, including the Web Manager and our Remote Access Service.

On an average connection, we normally find no need to set any special configurations as the default HTTP/HTTPS ports are in use for most services, but if your school operates any sort of network security, it may be a good idea to use the information below as a checklist to ensure our service will work in your organization.


https://identakid.net/ – this is the host our program syncs checkin data and settings to.

https://web1.ccss.cc/ – This is the host our program runs SOC checks from for sign-ins.

CCSSVM.com – This domain is used by many features associated with V4, such as the school manager, client, and notifications.

Port 80 and Port 443 are used for the traffic to these hosts.

- You will need AeroAdmin, downloadable from https://Identakid.com/Remote as the Ident-A-Kid Remote Access Service.

Make sure that AeroAdmin is allowed at the firewall and that the ports detailed in this article are open. https://support.aeroadmin.com/kb/faq.php?id=58 If you have any questions regarding our remote support please contact us by emailing support@identakid.com or calling 1-800-890-1000 option 2.

- Please ensure that you are logged in as an administrator on the computer running Ident-A-Kid's VM software.

Inadequate rights on a regular account could play a part in the issues you may be experiencing.

- Windows Support

We are unable to support Windows operating systems that are no longer supported by Microsoft (Windows XP, Windows 7, etc.)

New Monthly Webinar Series

We are hosting monthly webinars that provide a quick tutorial on setup and an overview of the newest updates to the CENTEGIX Visitor Management System!

Monitored by Drata - SOC 2