General Questions - Ident-A-Kid Support
1-800-890-1000 support@identakid.com
What is Identakid VM?

Identakid VM is a cost effective solution for tracking your visitors, staff, students and any other group you wish. It allows you to configure how you keep track of people in these groups for timeclock, bookkeeping, and security purposes, as well as check individuals against the sexual offender and banned individual databases to keep your campus safe.

Can I demo the software before deciding to purchase?

You sure can! Head on over to https://visitormanagement.identakid.com/free-trial/ to get started!

Who can I call to get more information?

Give us a call at 1800-890-1000 Option 2 for Technical Support , Option 3 for our Orders Department, and Option 4 for Visitor Management Sales.

How do I purchase a license?

You can purchase a license by going online to https://visitormanagement.identakid.com/shop/ or by calling our Orders Department at 1-800-890-1000 Option 3.

How do I purchase additional licenses?
  1. Have your previous order information present.
  2. Contact Ident-A-Kid Services of America at either licensing@identakid.com or call 1-800-890-1000.
  3. We will issue you a specific code; this will be needed to activate your second license.
  4. Go through the process of Registering your Second Computer.
  5. Select the Registration ID in the User Console, and click Manage License.
  6. Click Purchase/Renew License.
  7. Select Additional License from the drop down menu, entering the code you were issued earlier.
  8. Confirm the Billing Information, making necessary changes, and click Next.
  9. Choose a Payment Type, if you used a P.O. Number you can use the one from you previous order.
  10. Click Next.
  11. Confirm the Information in the Order Review, if all is correct, click Place Order.
  12. You should receive an email containing the order information.
  13. Once the order has been processed you will be issued your additional license.

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