1-800-890-1000 support@identakid.com

The Importance of Offline Mode:

Ident-A-Kid’s Offline Support mode should be enabled as a best practice for highest functionality of Ident-A-Kid Visitor Management. This mode will sync down the application and your school data to the browser, which will provide many benefits, such as faster printing, checking in visitors if the internet connection is lost or slow, and peak performance of our application. It is not only used if you have no internet and cannot be turned on once you have trouble, so it is best to do it now.

 Knowing what exactly Offline Support mode does may help you understand if this is a best fit for the station you are installing on. Since we are downloading all information locally, you may not want enable offline support for two reasons:

  • this is a computer or device that is untrusted (personal device or computer not in your network) 
  • this is just a test station. 

Security is always our best policy, and data will always be encrypted in transit when doing check ins, but you may want to check with your technology administrators when this is not the main station at the school. 

Stations that should always be synced offline are stations that:

  • have printers attached
  • main check in/out stations used within the school 
  • stations that may not have a stable internet connection (i.e. stations used for events that may lose wifi connection).

 If ever the status of the station changes, or you need to remove the station, you can reset station and clear the browser cache.

Step 1: While in the Client account, be sure to switch to Admin Mode if you haven’t already. To do this, click the ‘Menu’ button in the top left-hand corner then click ‘Switch to Admin Mode’.

Step 2: Click the ‘Settings’ button

Step 3: Scroll down to Station Settings, then click ‘Activate Offline’.

Step 4: From here, the system will sync the information and return to the main screen once the syncing process is complete.


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