1-800-890-1000 support@identakid.com

Welcome to the Temp Chek™ FAQs page!

Find the most frequently asked questions about Temp Chek™, additional support options, warranty and return policies here.

How does Temp Chek™ work?

Temp Chek™ is a Digital Thermometer that uses Infrared Detection to scan either a surface or Body Temperature and display the reading it scans. The scanner also has a Motion Detection Sensor that allows the device to switch between either Manual or Automatic Scanning depending on the user’s procedure to use Temp Chek™.

How should I be using Temp Chek™?

Temp Chek™ is designed as a quick screening tool used to detect abnormally high temperatures indicating a fever. This process is based on CDC broad-based testing guidelineshttps://www.cdc.gov/coronavirus/2019-ncov/hcp/broad-based-testing.html ). Furthermore, Temp Chek™ is  NOT a replacement for medical-grade clinical thermometers. 

How accurate is Temp Chek™

Every reading with Temp Chek™ is within 1 Degree Above or Below the surface area Temperature that is being scanned.

What’s the most accurate method with Temp Chek™?

The best and most accurate result is achieved from scanning the center of the forehead within 1-1.5 Inches away from the individual.

How do I switch Modes with Temp Chek™?

To switch between Manual and Automatic Scanning press and hold the Power button for 2 seconds until the display changes. If there is a red “IR” symbol on the display then you are in Manual Scanning Mode, if there isn’t a red “IR” symbol on the device then you are in Automatic Scanning Mode.

What should I do if I get a “HI” Reading?

If an individual is scanned and their temperature is over 99.1 Degrees Fahrenheit/37.3 Degrees Celsius then the Temp Chek™ Scanner will flash red and will alert the user that there was an individual scanned with a temperature that indicates a fever. It is at the School’s discretion on how to treat the situation and to have a procedure on how to handle an individual with a “HI” Temperature.

What should I do if I get a “Lo” Reading?

If an individual is scanned and their temperature is below 90 Degrees Fahrenheit/35 Degrees Celsius then the Temp Chek™ Scanner will display “LO” on the screen. This means that the recorded temperature with the scanner is below the measurement range in Body Temperature Mode. Make sure you are scanning the center of your forehead within 1-1.5 Inches to receive the most accurate results.

Can I change the range with Temp Chek™?

The Temp Chek™ Digital Thermometer can not be altered to alert at a higher temperature. The clinical diagnosis for a fever is between 99.5°F(37.5°C) and 100.4°F(38°C), it is the users responsibility to follow the proper procedure and use discretion when an individual is read with an elevated temperature.

What if my reading is off?

If you’re reading is lower than what your actual temperature is then you may need to check a few things.

  1. Make sure your scanner is in Body Temperature Mode and Not Ambient Scanning Mode. If you see “Body Temp” in the upper-left corner of the display then you are in Body Temperature Mode. If not press and hold the Mode button (M) and the Up button (+) until the display changes.
  2. Make sure that when you scan,  you are scanning the center of the forehead from 1-1.5 inches away from the scanner. The further away you are from the scanner the less accurate your results will be.
  3. If you are following all proper procedures and are still receiving inaccurate results then there may be an issue physically within the scanner.

What can impact my Temp Chek™ Scanner?

Things that can impact the readings of the Temp Chek™ Scanner include:

  • This device must only be used in an operating temperature range between 90°F to 107°F (32°C to 42°C).
  •  Do not expose this device to electric shocks.
  •  Do not expose this device to extreme temperature conditions of  <122°F (50°C) or >32°F (0°C).
  •  Determine if conditions are optimal for use. Typically, the environmental temperature should be between 60.8°F and 104°F (16°C and 40°C) and relative humidity below 85%.
  •  Do not use the device near large electromagnetic fields such as found with cordless or cell phones
  •  Keep the device away from water and heat, including direct sunlight.
  •  Do not drop or strike the device, and do not use it if damaged.

What is the Warranty for Temp Chek™?

The warranty for Temp Chek™ is 1 year from the date of purchase. Click here to see the full Warranty and Return Requests / Inquiries.

How do I get additional Support?

If you have any other questions or comments please feel free to contact us here at the Tech Department by calling 1-800-890-1000 and select option 2 or send us an email at support@identakid.com

Ident-A-Kid Temp Chek™ Warranty Policy

Warranty/Disclaimer

The manufacturer warrants this unit to be free of defects in materials and workmanship for a period of 12 months from the date of purchase. If the unit malfunctions, it must be returned to the factory for evaluation. Customer Service Department will issue an Authorized Return (AR) number immediately upon phone or written request. Upon examination, if the unit is found to be defective, it will be repaired or replaced at no charge. The warranty does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorized modification. This warranty is VOID if the unit shows evidence of any misuse or mishandling, including but not limited to being tampered with (broken seal), is damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; abuse or other operating conditions outside of manufacturer’s control. Components that wear are not warranted, including but not limited to contact points, fuses, and triacs. The manufacturer is pleased to offer suggestions on the use of its various products. However, the manufacturer neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with the information provided by the manufacturer, either verbal or written. The manufacturer warrants only that the parts manufactured by the company will be as specified and free of defects. 

THE MANUFACTURER MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability of the manufacturer with respect to this order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event shall the manufacturer be liable for consequential, incidental or special damages. CONDITIONS: Equipment sold by the manufacturer is not intended to be used, nor shall it be used: (1) as a “Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications. Should any Product(s) be used in or with any nuclear installation or activity, medical application, or misused in any way, the manufacturer assumes no responsibility as set forth in our basic Warranty/Disclaimer language, and, additionally, the purchaser will indemnify the manufacturer and hold the manufacturer harmless from any liability or damage whatsoever arising out of the use of the product(s) in such a manner. For Temp Chek™ Plus units the hand sanitizer that is used to fill the unit must be purchased from Ident-A-Kid to validate the warranty. The hand sanitizer must not be filled over the top of the sanitizer reservoir window on the side of the unit. TempCheck­™ Plus  has a repair warranty available for replacement of the electronic components in the machine, fees apply. Customers may qualify to have the unit returned and repaired for a fee. Eligibility for repair of the Temp Chek™ Plus unit is to be determined by Ident-A-Kid technical support. Some exclusions apply.

 

 

Return Requests / Inquiries

Direct all warranty and repair requests/inquiries to the Customer Service Department. BEFORE RETURNING ANY PRODUCT(S) TO THE MANUFACTURER, PURCHASER MUST OBTAIN AN  RETURN MATERIAL AUTHORIZED(RMA) NUMBER FROM THE MANUFACTURER’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return package and on any Correspondence. The purchaser is responsible for shipping charges, freight, insurance, and proper packaging to prevent breakage in transit. 

Contact Tech Support for an RMA 

800-890-1000 #2

Send RMA Materials to:

Ident-A-Kid Services of America, Inc. 

Tech Support Dept, RMA # -_______

1780 102nd Ave. N., Suite 100

St. Petersburg, FL 33716

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