by Deiyjuan Christie | Jul 6, 2022 | Getting Started, Hardware, Software, Troubleshooting
We know that the beginning of the school year can be stressful time. We want to help you start the year off right with these helpful resources. For New Hires As you add new staff members to your school, it’s important to add them to your Ident-A-Kid accounts and...
by Deiyjuan Christie | Feb 27, 2020 | Getting Started, Software, Troubleshooting
TOC Step 1- Printing the QR Code Step 2 – Configuring your Optical Scanner Step 3 – Activating the QR Code for Check Out Instructional Video Submit a Comment You may have seen QR codes in your daily life. They are an easy way to get a task done without...
by Deiyjuan Christie | Feb 7, 2020 | Software, Troubleshooting
TOC Step 1 – Remove Any Old Client Agents Step 2 – Delete Storage.Json file and Restart Windows service. Step 3 – Reconfigure new Client Agent Instructional Video Submit a Comment Client Agent Reset Instructions The Client Agent is a small...
by Deiyjuan Christie | Sep 12, 2019 | General Questions, Getting Started, Installation, Knowledgebase, Software, Troubleshooting
TOC Step 1 Step 2 Step 3 Step 4 Related Articles General Questions Additional Support 4.0 Walk-through How to Setup Automatic IAK App Launch at Startup Additional Hardware Setup The Importance of Offline Mode: Ident-A-Kid’s Offline Support mode should be enabled as a...
by Evan Starkey | Aug 26, 2019 | General Questions, Getting Started, Software, Troubleshooting
How to enable debugging for your Ident-A-Kid Visitor Management System From time-to-time, an issue may arise. We are going to detail how you will enable debugging for your Ident-A-Kid Visitor Management System and submit logs to our support team. Doing this will...
by Deiyjuan Christie | Aug 28, 2017 | Troubleshooting
Home || Tag || scanner drivers || Find the Latest Device Drivers and Software Patches Here. Please follow the instructions below to properly download and install drivers. Download Instructions: Select the tab of the device driver you need. Depending on the device,...
by Deiyjuan Christie | Jul 28, 2016 | Hardware, Knowledgebase, Troubleshooting
Home|| category|| Knowledgebase|| A collection of advice from our technicians that could apply to your Ident-A-Kid VM system. Make the Pre-loaded List Easy (Download PDF) RFID Solutions (Download PDF) Advanced Webcam Settings Click on a badge that takes a picture from...
by Deiyjuan Christie | Jul 12, 2016 | Software, Troubleshooting
Home || category || Software || I am getting a permissions error (You may see RTE 91) in Windows 8/10, how can I fix this? This is most likely shown as a Runtime Error 91 when launching the Identakid program. The program has to be run as an administrator. If you don’t...
