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Ident-A-Kid Support Videos

Learn how to setup and get the most out of your products.

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Need additional help?

See all the ways you can reach our support team here.

Need additional help?

See all the ways you can reach our support team here.

Troubleshooting Videos

Watch these videos for troubleshooting tips with your iVisitor Management System.

Dymo Troubleshooting

Tips on troubleshooting your Dymo printer.

How to do a Station Reset

Learn how to reset your iVisitor Management station here.

How to Fix a Dymo Paper Jam

Learn how to fix a paper jam with your Dymo printer here.

How to Handle False Positives

Video on handling a false SOC positive result.

How to Reset Client Agent

Learn how to reset your client agent here.

How to Send System Logs

Video on sending system logs.

QR Code Setup

Learn the QR Code setup here.

SOC Process and Configuration

Video on the process and configuration of the SOC (Sex Offender Check) feature.

Webcam Troubleshooting

Troubleshooting tips for a webcam.