Need additional help?
See all the ways you can reach our support team here.
Need additional help?
See all the ways you can reach our support team here.
Troubleshooting Videos
Watch these videos for troubleshooting tips with your iVisitor Management System.
Optical Scanner Troubleshooting
Tips on troubleshooting your Optical Scanner.
How to do a Station Reset
Learn how to reset your iVisitor Management station here.
How to Fix a Dymo Paper Jam
Learn how to fix a paper jam with your Dymo printer here.
How to Handle False Positives
Video on handling a false SOC positive result.
How to Reset Client Agent
Learn how to reset your client agent here.
How to Send System Logs
Video on sending system logs.
QR Code Setup
Learn the QR Code setup here.
Dymo Troubleshooting
Tips on troubleshooting your Dymo printer.
SOC Process and Configuration
Video on the process and configuration of the SOC (Sex Offender Check) feature.
Webcam Troubleshooting
Troubleshooting tips for a webcam.